I just completed my online order, now what? We'll reach out to confirm your order and the pick up day and time. 

Where do I pick up items? Pick up is at 2278 Mt Carmel Ave, 2nd floor in Glenside. 

I can't pick up my gear, do you deliver? We can deliver within 15 miles of Jenkintown. Let us know and we can work with you to deliver your item. 

The available pick up days don't work for me, can I pick up my gear another day? Yes, please let us know and we'll try to accommodate you. 

I can't figure out what I want, can you help? Yes, send me an email or text message and I'll see how I can help. 

Are deposits refundable? Deposits are fully refundable upon return of all items with all parts and in undamaged condition, except normal wear and tear.

Can I request an item that is not listed? You can absolutely request items, and we will get them for you! We’re adding new items and new categories to the collection all the time and would love your suggestions.

Are items new or pre-loved? Your items are a mix of new and pre-loved. All pre-loved items are recent models in excellent condition. Any items not meeting quality expectations are removed from the collection.

How are items cleaned and inspected between uses? All items are cleaned and sanitized between users according to manufacturer instructions, such as high temperature wash, alcohol solutions, or baby-friendly detergents. We also inspect to make sure that all parts are present and in working order. Baby gear is generally well designed to be durable and easy to clean since everyone knows babies are messy!

I'm interested in renting several items at a time, is there a plan for that? Yes, please contact us and we can work with you to select and rent the items you need.

Can I purchase or keep something I love? Yes, please just let us know if you’d like to purchase or keep a borrowed item. We will offer it at a discounted retail price.

What about the parking? On street parking is available on Mt Carmel Ave and adjacent streets. 

What age is open play ideal for? Open play is best for kids who are walkers to preschoolers. Younger siblings, who are infants are welcome, as we have some toys available for infants. 

Where can I learn about upcoming clothing swaps and playgroup events? Check out Baby Gear Group Jenkintown’s Instagram page for the latest news and events.

Is the space accessible? Unfortunately, our space has a flight of stairs upon the entrance and is not accessible for wheelchairs or folks that have difficulty walking up stairs. We are always available though to help you carry up a stroller. 

Do you host parties at your space? Yes, please contact us and we can let you know our pricing and availability. 

Your space is really cool, I'm a provider and would like to host something cool too. How can I make that happen? Reach out and let's talk!